CRM & Receptionist

Job description

We’re Hiring!

Position: CRM & Receptionist

Location: Erbil, Iraq

We are looking for a professional and customer-focused CRM & Receptionist to manage customer communication, maintain accurate CRM records, and provide professional reception and administrative support.

Responsibilities
Welcome and assist visitors and customers professionally.
Answer and direct incoming calls and customer inquiries.
Manage and update customer information in the CRM system.
Follow up on customer inquiries, requests, and service needs.
Coordinate with the Sales and Spare Parts teams to ensure timely customer support.
Maintain accurate customer records and follow-up activities.
Prepare CRM and customer follow-up reports.
Collect and record customer feedback.
Support general reception and administrative tasks as required.
Requirements
Bachelor’s degree in Business Administration, Management, or a related field.
2–3 years of experience in CRM, customer service, reception, or a similar role.
Experience in the industrial or heavy machinery sector is preferred.
Fluency in Kurdish, Arabic, and English.
Good knowledge of Microsoft Office and CRM software, preferably Odoo.
Excellent communication and interpersonal skills.
Strong organizational and follow-up skills.
Professional appearance and a customer-service-oriented attitude.

Send your CV to hr@varamachinery.com with the subject line:

“CRM & Receptionist – Erbil”